Our training software certifies that your Amazon expert has comprehensive training from the ground up.
Our training software certifies that your Amazon expert has comprehensive training from the ground up.
Our Services
Here’s a list of tasks our trained staff can do:
Catalog Management
- Filling out data
- Uploads
- Troubleshooting
Auditing
- Product listing conversion
- Duplicate listings
- FBA shipments
- Account settings
Case Management
- Creation, follow-up, and resolution
- Expedited and escalated resolutions
Research
- Keywords
- Competitors
- Products
Reporting
- Includes 20 standard reports
- Customized reporting
- On-going insight daily, weekly, monthly
Customer Service
- Responds to inquiries within 24 hours
- Identify and resolve complaints
- Avoid A-Z Guarantee Claims
- Native-level fluency
FBA Management
- Shipment creation
- Shipment management
- Shipment reconciliation
- FBA fee reimbursements
Real Results
We help our clients get their house in order by leveraging experienced, trained, certified staff – addressing their critical daily needs for a profitable and successful Amazon presence.
Within the first 60 days of engagement, we routinely
deliver for our clients double-digit improvements in:
Labor Costs
Meeting Project Deadlines
Employee Satisfaction
Reporting Turn-Around Time
Auditing Capacity
Catalog and Listing Health
Case Studies
Case Studies
“By adding two staff members, we increased our work capacity at least 30% across four full-time US-based employees. Their focus shifted to high-value tasks which increased productivity and job satisfaction. We also now have true 24/7 capability for customer service, at a fraction of the cost.”
A Top 200 Amazon Seller
“For eachOutscend staff member we have brought on, we have been able to double the number of clients our account managers can service. We have found that our client tenure has increased by more than 20% because our account managers have been able to focus on strategy and driving more value instead of everyday tasks.”
A Premier Amazon Agency
“Our Outscend team members have been a huge boon to our catalog team. They have helped us manage our entire catalog which previously we could only support about half. Remarkably, our US team relies on them for Amazon-specific catalog expertise and instruction. Our warehouse team would have had to hire another employee to handle FBA shipments and audits, but with Outscend, our warehouse manager has been able to manage all of our existing needs and our growth on Amazon.”
A Leading Multi-National Brand
Who We Work With
Brands, Amazon sellers, and Amazon agencies all rely on our focused services.
Want to Learn More?
If you’re serious about stepping up your Amazon strategy, let’s see if there’s a fit.